Additional ‘Frequently Asked Questions’ to be added once recruitment for the MacM3 Cohort Study begins. Please Contact Us if you have any questions or want more information.
How can I get into contact with the research team?
Please see the ‘Contact Us’ tab for our contact information.
Where can I learn more about the research being conducted by the MacM3 team?
Please see the ‘Our Research’ tab to learn more about our research projects, labs, granting agencies, and authorship guidelines.
Where can I view the team members and research partners?
Please see the ‘Our Team’ tab to learn more about our team and research partners.
When does the MacM3 Cohort Study begin?
We are aiming to start recruitment for the MacM3 Cohort Study in Spring 2022.
My watch is experiencing charging issues. What should I do?
It is possible that your watch may get stuck at a specific charge level that doesn’t change, even when the device is being charged. This can be fixed by restarting the watch and app. To perform a watch restart, press and hold the top button of the watch. A menu will appear with the options “Power off” and “Restart”. Tap on “Power off” and wait for the watch to fully power off to a blank screen – a vibration will occur when powering off. Once powered off, press and hold the top right button and another vibration will occur. Give the watch a moment to reboot until you see the home screen, which is bright red and says, “Tap to launch Study app”. Either tap on the red home screen or press the bottom watch button to launch the app. You will know you are running the app if the screen shows your participant ID, the time, and current charge level when tapped. Click here to watch a YouTube video with more troubleshooting instructions.
My watch shows a green battery icon when I connect it to a charger, and I cannot see the MacM3 app. What should I do?
The green battery icon appears when the watch is powered off and connected to a charger:
To fix this, you have to power the watch on by pressing on the top right button until a vibration is felt. After the vibration, a “Ticwatch” logo should appear and the watch will begin its start-up process. Once the process is complete, tap on the red screen that says, “Tap to launch study app” to begin the app (more details are provided in your study package materials).
MacM3 - McMaster Monitoring My Mobility 